Emergency Relief Centre Training

Emergency Relief Centres (ERC’s) provide immediate and basic services to people affected by an emergency.

During this training you will be exposed to two award winning Recovery Managers who have first-hand experience in the successful planning, activation and operation of ERC’s. Participants will be provided with best practice techniques that align with relevant legislation to provide the best outcomes for communities.

Who Should Attend?

If your work involves making decisions about the selection of appropriate ERC’s or you work within an ERC during emergencies you should participate in this course.

Topics

What is emergency relief?
What is an ERC?
How to set up an ERC
Working in an ERC
Roles and responsibilities
Emergency management relief & recovery structure
Communication techniques
Considering specific needs of the community
Supporting animals at ERC’s
Recording information
Managing donations & spontaneous volunteers
Strategies to maintain your personal well being

Outcomes

You will have the knowledge and skills to:

Understand and demonstrate how to approach and interact with emergency affected community
Gain an understanding of relief support agencies and their roles
Learn how to manage and record information during an emergency
Ensure relief services recognise community diversity
Ensure emergency relief is adaptive, based on continually assessing needs
Be able to successfully operate and manage an ERC during an emergency
Gain more confidence and become passionate about their role in emergency management
Be able to effectively plan for and operate an ERC within COVID-19 restrictions

Delivery method

This training is delivered face to face and online and uses reality-based training, simulations, practical scenarios and problem-based learning where lived experiences are shared to enhance participants learning experience. During our training we share real life experiences, combined with best practice research, to ensure participants are provided with current information, strategies and ideas.