Internal Operations Coordination Centre

Internal Operations Coordination Centres (IOCC) are a crucial component of coordinating resources during an emergency. A well run IOCC means better outcomes for your organisation and the community.

During this training course you will be exposed to the benefits of a functioning IOCC for your organisation during an emergency, how to select appropriate staff and effectively manage information and requests whilst aligning with the Australasian Inter-Service Incident Management System (AIIMS).

Who Should Attend?

If your organisation has an internal operations coordination centre that coordinates resources during emergencies you should participate in this course.

Topics

  • Purpose and benefits of a IOCC
  • Triggers for activating a IOCC
  • Emergency management structure
  • Roles and responsibilities within a IOCC
  • Selecting staff
  • Communication & active listening techniques
  • Managing information
  • Recording information using Log books
  • Transferring information using the SMEACS briefing technique
  • Techniques for prioritising actions

Outcomes

You will have the knowledge and skills to:

  • Understand the purpose of an IOCC
  • Understand the triggers for activation and the roles and responsibilities within an IOCC
  • Demonstrate how to record information using a log book
  • Learn how to deliver an effective briefing using the SMEACS briefing technique
  • Learn techniques to prioritise actions
  • Understand how to effectively communicate
  • Understand the challenges within a IOCC
  • Participate in practical exercises during the training to demonstrate newly learnt skills

Delivery method

This training is delivered face to face and uses reality-based training, simulations, practical scenarios, case studies and problem-based learning where lived experiences are shared to enhance participants learning experience. During our training we share real life experiences, combined with best practice research, to ensure participants are provided with current information, strategies and ideas.

Duration

This course is 6 hours.

Course outline

Click here to view the course outline.