Managing Information during Emergencies

Emergencies are fast paced. Being able to keep track of information is essential – it might even be the difference between life and death.

Sue and Mat were awarded an “Excellence in Emergency Communications” award from EMPA for their outstanding communications following the South West Fires.

Whether you work for government, an agency, an authority or a non for profit if you make decisions during emergencies you should participate in this course. During this course you will be exposed to both theory and practical sessions where learnings are put into practice.

What is unique about this course is that participants are provided with opportunities to practice their newly learned skills in immersive interactive scenarios where they will:

receive and process information in a fast paced environment
prepare and deliver SMEACs briefings
use a log book to record information, decisions and actions
support good, safe decision making with current information

Who Should Attend?

Whether you work for government, an agency, an authority, a non for profit or a private company, if you make decisions during emergencies you should participate in this course.

Topics

Legal requirements of recording information
What do we need to keep track of?
Information sharing protocols
Types of information
Credible sources
Validating sources
Communication & active listening techniques
Recording information using Log books & electronic systems
Techniques for prioritising and actioning tasks
Dynamic Risk Assessments

Outcomes

You will have the knowledge and skills to:

Understand the legal requirements for capturing & storing information
Learn how to actively listen in a fast paced environment
Demonstrate how to record information using log books and electronic systems
Learn how to receive and deliver an effective briefing using the SMEACS briefing technique
Learn techniques to prioritise and action tasks
Gain an understanding of how to use and implement a dynamic risk assessment
Participate in practical exercises during the training to demonstrate newly learnt skills

Delivery method

This training is delivered face to face and uses reality-based training, simulations, practical scenarios, case studies and problem-based learning where lived experiences are shared to enhance participants learning experience. During our training we share real life experiences, combined with best practice research, to ensure participants are provided with current information, strategies and ideas.