Training Delivered by People Who Have Done the Job

Emergency management roles carry significant responsibility.

When communities experience emergencies, organisations need people who understand their role, can make confident decisions under pressure and can work effectively within complex emergency management environments.

At The Six C’s, we deliver emergency management training developed by practitioners who have personally performed the roles they teach.

Our facilitators bring more than 40 years of combined experience across emergency response agencies, local government, industry and community recovery.

We don’t just teach emergency management theory.

We share the lessons, mistakes, successes and decision-making approaches that can only come from leading real emergencies.

Training That Builds Confidence, Capability and Connection

Our training is designed to build confidence, not just transfer knowledge.

Our courses are delivered in a supportive, engaging and non-threatening environment where participants can ask questions, challenge ideas and develop confidence in their role.

Our approach combines:

✔ Reality-based learning
✔ Practical scenarios and simulations
✔ Case studies from real emergencies
✔ Problem-based learning
✔ Lessons learned from operational experience
✔ Current best practice research

Participants leave with more than knowledge — they leave with greater confidence, practical tools and strategies they can apply within their organisation.

“We don’t train people to pass a course. We train them to perform in an emergency.” says Sue Rondeau, CEO.

Why Emergency Management Capability Matters

Many professionals are not involved in emergency management every day. However, during an emergency, people across an organisation may be required to make decisions, coordinate information, support impacted communities and contribute to response and recovery activities.

Building capability before an emergency occurs ensures your people understand:

✔ Their role and responsibilities
✔ How decisions are made
✔ How emergency management structures operate
✔ How to work effectively with partners and agencies
✔ How to support their organisation and community

Emergency preparedness is not the responsibility of one person or one team. It is an organisational capability.

Our Emergency Management Courses

MEMO/MRM Training

Trusted by more than 340 emergency management professionals across Victoria.

Municipal Emergency Management Officers (MEMOs) and Municipal Recovery Managers (MRMs) play a critical role in supporting councils and communities before, during and after emergencies.

Our MEMO and MRM training provides participants with the confidence, knowledge and practical understanding required to perform these important roles.

Combined MEMO/MRM Course Strengthening understanding of both roles and the critical connection between response and recovery.	Learn more: Combined MEMO/MRM
Municipal Emergency Management Officer (MEMO) Understanding the responsibilities, relationships and practical requirements of the MEMO role.	Learn more: Municipal Emergency Management Officer (MEMO)
Municipal Recovery Manager (MRM) Building confidence to coordinate and support recovery outcomes for impacted communities.	Learn more: Municipal Recovery Manager (MRM)

Disaster Recovery

Working in Disaster Recovery – A practical course for Council staff

Recovery is complex and requires more than processes. This course explores:

• The human impacts of disasters
• Recovery coordination
• Community engagement
• Working with partners
• Supporting long-term resilience

Learn more: Working in Disaster Recovery : A practical course for Council staff

Rates, Roads, Rubbish…and Recovery

What if every person in your organisation understood the role they play in helping a community recover from disaster?

Recovery isn’t just the responsibility of the Municipal Recovery Manager or recovery team. Every part of council has a role to play.

From customer service and finance to engineering, parks, communications and environmental health, the decisions made by council staff before, during and after an emergency can have a lasting impact on a community’s recovery.

Building recovery capability means creating an organisation where everyone understands how their role contributes to supporting people, restoring services and strengthening community resilience.

Our engaging 45-minute “Rates, Roads, Rubbish… and Recovery” sessions introduce staff to the fundamentals of disaster recovery, helping them understand:

• How councils support communities after emergencies
• Why every role matters in recovery
• The principles of community-led and trauma-informed recovery
• Practical ways they can contribute before, during and after a disaster

These practical sessions build awareness, confidence and a shared understanding of recovery across your organisation—because recovery is everyone’s business.

Executive Leadership

Councils Role in Emergency Management for Executive Leaders

Supporting executives to understand:

• Council responsibilities during emergencies
• Governance and decision-making
• Emergency management leadership
• Their role in supporting MEMOs, MRMs and emergency teams

Learn more: Councils’ Role in Emergency Management for Executive Leaders

Emergency Management Functions:

• Secondary Impact Assessments – Understand the purpose, process and practical application of secondary impact assessments following an emergency.
• Planning for and activating an Internal Operations Coordination Centre (IOCC) – Develop the capability to establish effective internal coordination arrangements during emergencies.
• Managing Information during Emergencies – Learn practical approaches to information gathering, recording and sharing
• Emergency Relief/Evacuation Centre Training – Build confidence in establishing and managing relief and evacuation centres.
• Disaster Recovery Funding Arrangements – Understand the requirements, processes and considerations for supporting recovery funding applications.
• Council Emergency Management Liaison Officer (EMLO)
  Developing the skills required to effectively represent council within multi-agency emergency environments.

Workplace Response Training Courses:

We also deliver practical workplace emergency training, including:

• Workplace evacuation and first response
• First Attack – Fire Extinguisher and Fire Blanket (Live Fire) Training
• Emergency Workplace Response (Warden/Area Warden) Training
• Command and Control for Workplace Emergencies (Chief Warden) Training

Why Train With The Six C’s?

Learn From People Who Have Done The Work

Our facilitators, Mat and Sue, bring extensive frontline emergency management experience across emergency service agencies, local government and industry.

They have:

• Led teams through significant emergencies
• Worked within emergency control structures
• Supported disaster recovery operations
• Designed and delivered multi-agency exercises
• Developed practical emergency management capability across organisations and communities

They have personally performed the roles they teach.

That means participants gain practical insights that cannot be learned from a textbook alone.

What Makes Our Training Different?

Unlike many emergency management courses, participants don’t just receive information.

They gain:

• Practical decision-making tools
• Aide memoires and checklists they can use immediately
• Real-world lessons from significant emergencies
• Trauma-informed approaches to working with communities
• Opportunities to discuss real challenges with experienced practitioners
• Ongoing connections with emergency management peers

Nationally Recognised for Building Capacity

The Six C’s has been recognised nationally for innovation, leadership and practical emergency management, including:

🏆 Resilient Australia Award – Innovative recovery strategy
🏆 Resilient Australia National Business Award – Community Emergency Management Planning Program
🏆 LGPro Excellence Award – Multi-agency field exercises
🏆 EMPA Excellence in Emergency Communication Award – South West Fires recovery strategy

Ready to Strengthen Your Emergency Management Capability?

Whether you’re developing new MEMOs, preparing future MRMs, strengthening executive capability or building organisational resilience, The Six C’s can tailor training to your organisation or host a regional course for neighbouring councils.

Join the 340+ emergency management professionals who have already invested in building their capability.

Contact us to discuss hosting a course.